Do You Have to Use the Insurance Company’s Collision Shop?
What Drivers in Virginia Should Know After an Accident
If you’ve recently been in an accident, chances are you’ve already gotten a lot of advice — from insurance companies, friends, family, or even the tow truck driver. One of the biggest misconceptions drivers have after a collision is believing they have to use the repair shop recommended by their insurance company.
The truth? In Virginia, you have the right to choose your collision repair center.
At Hannabass & Rowe Collision Center, we believe drivers should understand their options before making decisions about repairs, timelines, and insurance claims.
You Have the Right to Choose Your Repair Shop
Insurance companies may provide a “preferred” or “recommended” repair network, but that does not mean you are required to use those shops.
Virginia drivers can choose the collision center they trust for repairs.
That matters because not all repair facilities operate the same way. Experience, repair quality, communication, OEM procedures, and turnaround times can vary significantly from one shop to another.
Why Insurance Companies Recommend Certain Shops
Insurance companies often partner with repair facilities through Direct Repair Programs (DRPs). These partnerships can streamline communication and billing, but the recommended shop is not always selected based on what matters most to you as the vehicle owner.
Many drivers simply don’t realize they have options.
That’s why it’s important to ask questions like:
- Will OEM repair procedures be followed?
- Are certified parts being used?
- How are repair timelines communicated?
- What warranties are offered?
- Will the shop advocate for proper repairs if supplements are needed?
A quality collision repair process is about more than simply getting the car “looking okay” again.
Modern Vehicles Require Modern Repairs
Today’s vehicles are more advanced than ever. Cameras, sensors, driver-assist systems, and structural safety technology all play a role in how a vehicle performs after a repair.
Even what looks like a “minor” accident can impact:
- Blind spot monitoring systems
- Backup cameras
- Lane departure sensors
- Frame alignment
- Airbag systems
Proper diagnostics and calibration matter.
Choosing an experienced collision center helps ensure repairs are completed safely and according to manufacturer standards.
Don’t Be Afraid to Ask Questions
After an accident, the process can feel overwhelming — especially when you’re juggling insurance calls, rental vehicles, and repair estimates.
A trustworthy collision center should help guide you through the process and answer questions clearly, without pressure.
Questions worth asking include:
- “What are my repair options?”
- “Will you work directly with my insurance company?”
- “How will I receive updates?”
- “What happens if additional damage is found?”
- “Do you warranty your repairs?”
You deserve transparency and confidence during the repair process.
Local Service Matters
Working with a local collision center often means working with people who care about long-term relationships in the community — not just closing a claim quickly.
At Hannabass & Rowe Collision Center, our goal is to help drivers feel informed, supported, and confident throughout the repair process.
Because after an accident, peace of mind matters just as much as the repair itself.
